Online shopping can be easy. You can get access to a wider range of goods than where you live, get goods sent home, and the price may be lower than in stores. But to make the Ansa purchase of the Internet as safe as possible, several things should be considered.
think about it:
- Always be suspicious of extremely cheap offers and „wonderful products”.
- Check the company you intend to shop with.
- Always read the terms of purchase or contract terms before buying anything from the company.
- Try to get the company’s customer service.
- Check the total price, delivery conditions and payment terms.
- Check whether you have the right to withdraw from the contract if you are shopping outside the EU.
- Check the company
- Check the company you intend to shop with. Make sure there are reliable contact details of the company and read on the Internet what others think about the company.
On the website of the Tax Office you can check whether the company has been approved for F-tax if it is registered as a VAT payer and if it is registered as an employer.Read the terms of the contract.Always read the terms of purchase or contract terms before buying anything from the company.
Search for security signs. Look for trust marks on your site. It can be a symbol or a sign that indicates that the site is connected to a specific labeling system and therefore must meet certain rules.
It should be remembered that there are different labels that involve different consumer protection. That is why it is important to check what a particular label means. Try clicking the symbol to see if this leads to additional information. Examples of security signs are „Safe e-commerce” and „Certified e-commerce”.
Try to call the company’s customer service. Try to get the company’s customer service. Customer service should be easy to use and customer service information should be clear.
- Check the total price
- Check what the total price will be. Is postage included, handling fee and customs fees?
Check delivery time and payment conditions
Find out how long it takes to get a product. Also check how you can pay. Remember that if you pay in advance, you will lose the best means of pressure as a consumer – stop payment for late delivery.
To pay for internet purchases. Watch out for your credit card details. Just leave your credit card number if you want to buy something. Do not send the card number by e-mail.
Pay by credit card
If you decide to pay by credit card or purchase an invoice, you will receive additional protection through the purchase covered by the law on consumer credit. You can then ask the lender, ie the Issuer of the card (bank) or the company from which you received the invoice, requesting repayment if, for example, the goods are not delivered within the agreed time.
Check whether you have the right to withdraw from the contract if you are shopping outside the EU
When buying online in the EU, you always have 14 days to withdraw from the contract, but if you are shopping in a company outside of the EU, other rules may apply. Therefore, pay special attention when shopping online outside the EU.
Check what costs are related if you regret, for example, if you have to pay for return shipping.
- Check how the company handles personal data
- Familiarize yourself with the company’s guidelines on how to process personal data before sending information.
Make sure that the product can be used. Read about the product you are buying in Sweden and check if any warranty applies in Sweden. Print and save information.
You have a three-year warranty
The rights you have in regular stores also apply online. You always have a three-year warranty. This means that if it turns out that something is wrong with what you have bought, you have three years to repair it, get a new one or get it back.
When you advertise instead of buying new ones, you save money and you can contribute to a better environment. Companies have a chance to correct mistakes and get one shot in the right direction to produce and sell better goods and services.
Save all receipts, order confirmations, transfers and the like to show that you have purchased the product and when you made the purchase. If you send back the package, you can get the package number. With a number, you can track the package if it gets lost.
Bad price in the online store
If you purchased the item in the online store and received the confirmation of purchase, you can apply for the right to purchase the product at the price, but only as long as it is not obvious that the price is incorrect and you have acted in the so-called „bad faith”. Therefore, the online store is not bound by the order if the buyer has realized or should have known that the price is too low.
If you and the shop do not agree that the price was obviously incorrect, you can contact the Public Advisory Board, ARN, to notify.